At Trendallon, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item and receive a refund in accordance with this Return and Refund Policy.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
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Unused and in its original condition
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In the original packaging, where applicable
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Free from damage, stains, odors, or signs of use
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Returned with any accessories, manuals, tags, or promotional materials included with the original order
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Accompanied by proof of purchase or sufficient order information
Items that do not meet these requirements may be refused or may receive a partial refund where permitted by applicable law.
2. How to Request a Return
To request a return, contact us at:
Email: support@trendallon.com
Phone: (512) 684-7319
Please include:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos of the item, if the product is damaged or defective
Please do not send an item back before receiving return instructions from our customer service team.
3. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
We may request photographs or other information to help us assess the issue.
Depending on the circumstances, we may offer:
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A replacement
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A replacement part
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A refund
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A return at our expense
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Another appropriate resolution
If an item is confirmed to have arrived damaged or defective, Trendallon will determine the appropriate resolution in accordance with applicable law.
4. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item is missing from your shipment, please contact us promptly.
We will review the order and, where appropriate, arrange for the correct item to be shipped or provide another suitable resolution.
5. Non-Returnable Items
Certain products may not be eligible for return for health, safety, hygiene, customization, or other legitimate reasons.
Unless otherwise stated on the product page or required by applicable law, non-returnable products may include:
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Personalized or customized products
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Items made specifically to your specifications
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Opened or used hygiene-sensitive products
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Gift cards
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Clearance or final-sale items
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Digital products or downloads
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Products that cannot reasonably be resold due to their condition
If a product has specific return restrictions, those restrictions will be communicated on the applicable product page or at checkout where appropriate.
6. Change-of-Mind Returns
If you simply change your mind about a purchase, the product must meet our return requirements described above.
Unless otherwise stated, customers are responsible for return shipping costs for change-of-mind returns.
Original shipping charges may not be refundable.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
7. Return Shipping
For eligible change-of-mind returns, you are generally responsible for the cost of returning the product to us.
If the return is due to an error on our part, such as receiving the wrong item, or an item arriving damaged or defective, Trendallon may provide return shipping instructions or cover reasonable return shipping costs.
We recommend using a tracked shipping service when returning an item. Trendallon cannot guarantee receipt of an item that is lost during return shipping when the customer is responsible for the return shipment.
8. Refund Process
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
If approved, your refund will generally be issued to the original payment method.
Refund processing times may vary depending on:
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Your payment provider
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Your bank or card issuer
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The payment method used
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The time required to inspect the returned product
Trendallon is not responsible for delays caused by your bank or payment provider after we have processed the refund.
9. Partial Refunds
In certain circumstances, a partial refund may be issued.
This may apply when:
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An item has been used or damaged after delivery
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The item is missing parts or accessories
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The item is returned in a condition that reduces its resale value
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Only part of an order is returned
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Applicable law permits a deduction based on the condition of the returned product
We will notify you before applying any applicable deduction where required by law.
10. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it, please:
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Check your bank or payment account.
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Contact your card issuer or payment provider.
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Contact your bank, as processing times may vary.
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Contact us at support@trendallon.com if the refund still has not appeared.
We will assist you in determining the status of the refund.
11. Exchanges
We may offer exchanges for eligible products depending on availability.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.
In some circumstances, placing a new order and returning the original item may be the quickest way to obtain a different product.
12. Cancellations
If you need to cancel an order, contact us as soon as possible at support@trendallon.com.
We will attempt to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.
13. Sale and Promotional Items
Sale and promotional items may be subject to additional return conditions stated at the time of purchase.
Unless specifically identified as final sale, discounted products may remain eligible for return under this policy, subject to the applicable return requirements.
14. Gift Returns
If an item was purchased as a gift, the recipient may contact us regarding an eligible return.
Depending on the circumstances, the refund may be issued to the original purchaser or original payment method.
15. International Returns
Customers outside the United States may be responsible for return shipping costs, customs charges, duties, taxes, or other fees associated with returning an item, unless the return is required to be handled differently under applicable law.
Trendallon is not responsible for delays caused by customs or international shipping providers.
16. Consumer Rights
This Return and Refund Policy does not limit or exclude any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable law.
Where applicable law provides greater rights than those described in this policy, the applicable legal requirements will prevail.
17. Policy Changes
Trendallon may update this Return and Refund Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
We recommend reviewing this policy before making a purchase.
18. Contact Us
If you have questions about returns, refunds, exchanges, or cancellations, please contact us:
Trendallon
Address:
1847 Willow Creek Drive
Austin, TX 78704
United States
Email:
support@trendallon.com
Phone:
(512) 684-7319