At Trendallon, we work to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains our order processing, shipping methods, delivery timeframes, and other important shipping information.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not typically processed or shipped on weekends or U.S. public holidays.
During periods of high order volume, holidays, promotions, or unexpected circumstances, processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
2. Shipping Destinations
Trendallon currently ships to addresses within the United States.
Some locations may be excluded due to carrier restrictions, logistical limitations, or other circumstances.
If we are unable to ship your order to the address provided, we will contact you regarding the available options.
3. Estimated Delivery Times
After your order has been processed, estimated delivery times are generally:
Standard Shipping: 3–7 business days
These delivery estimates are approximate and are not guaranteed unless specifically stated otherwise.
Delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances outside our control.
4. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Trendallon may offer free shipping promotions or other shipping discounts.
Promotional shipping offers may be subject to minimum order values, eligible products, locations, or other restrictions.
5. Tracking Your Order
When tracking is available, you will receive tracking information by email after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the tracking number has been created.
You can use the tracking information provided to monitor the progress of your shipment.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review your:
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Name
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Street address
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Apartment, unit, or suite number
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City
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State
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ZIP code
If you provide an incorrect address, contact us as soon as possible at support@trendallon.com.
We will attempt to update the shipping information before the order is shipped, but we cannot guarantee that changes can be made once an order has entered processing.
Trendallon may not be responsible for packages delivered to an incorrect address because of inaccurate information provided by the customer.
7. Delayed Deliveries
While we work with shipping providers to deliver orders within the estimated timeframe, delivery delays may occur.
Delays may result from:
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Severe weather
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Carrier disruptions
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Holidays
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High shipping volumes
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Incorrect or incomplete addresses
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Customs or government restrictions
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Transportation issues
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Natural disasters
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Other circumstances beyond our reasonable control
A delayed shipment does not automatically qualify for a refund if the order is still in transit.
8. Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Trendallon cannot guarantee recovery of packages that are subsequently lost or stolen.
If your tracking information indicates that your package was delivered but you cannot locate it, we recommend:
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Checking around your delivery location.
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Asking household members or neighbors.
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Checking with your building's reception or mailroom, if applicable.
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Contacting the shipping carrier.
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Contacting us if you need additional assistance.
For certain circumstances, we may investigate the shipment with the carrier and determine whether a replacement or other resolution is appropriate.
9. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of the packaging.
Contact support@trendallon.com as soon as reasonably possible and provide:
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Your order number
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Photos of the damaged package
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Photos of the damaged product
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A description of the damage
We will review the situation and determine the appropriate resolution.
10. Multiple Shipments
Your order may occasionally be shipped in multiple packages.
This may occur when products are stored at different locations or are processed separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
11. Pre-Orders and Backordered Products
If a product is listed as a pre-order or backordered item, the estimated shipping date will be provided on the relevant product page where available.
Orders containing both in-stock and pre-order or backordered products may be shipped separately or held until the items are available, depending on the circumstances.
12. Shipping Restrictions
Certain products or locations may be subject to shipping restrictions.
We reserve the right to cancel or modify an order if we determine that the requested shipping destination is unavailable or prohibited by applicable laws, carrier restrictions, or logistical limitations.
If this occurs after payment has been received, we will generally issue a refund for the affected order or portion of the order.
13. Address Changes
If you need to change your shipping address after placing an order, contact us immediately.
We will make reasonable efforts to accommodate address-change requests before the order is shipped.
Once an order has been shipped, we may be unable to change the delivery address.
14. Refused or Undeliverable Packages
If a package is refused by the recipient or returned to Trendallon because it could not be delivered, we may contact you to arrange the next steps.
Additional shipping charges may apply if the package needs to be reshipped.
Any refund for an undeliverable package may be reduced by applicable shipping or other costs where permitted by law.
15. Shipping Confirmation
A shipping confirmation email may be sent once your order has been handed over to the shipping carrier.
The tracking information provided in the email may take some time to become active.
16. Business Days
For purposes of this Shipping Policy, business days generally mean Monday through Friday, excluding applicable U.S. public holidays.
Delivery estimates do not include weekends or holidays unless otherwise stated.
17. Changes to This Shipping Policy
Trendallon may update this Shipping Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
We recommend reviewing this policy periodically for the most current information.
18. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
Trendallon
Address:
1847 Willow Creek Drive
Austin, TX 78704
United States
Email:
support@trendallon.com
Phone:
(512) 684-7319